Frequently asked questions

All pieces ship directly from Brazil, so delivery estimates and shipping costs will vary by destination. Because every part of the process is handled entirely by my own hands, please allow up to 7 business days for careful packaging and dispatch.Customs, Duties & Taxes: International orders may be subject to local customs fees, import taxes, or handling charges depending on your destination country. These costs are not included in your order total and must be settled directly by the recipient.Estimated Delivery: While international delivery windows depend on your local postal authority and customs clearance, orders generally arrive within 20 to 30 business days once dispatched.Please note that I pack very securely to protect the items from damaging, but it is still possible for something to happen during delivery, as ceramics and porcelain is inherently fragile and delivery companies under rare circumstances may be careless. So please maksure that you open the box and check the contents of the package thoroughly when it is delivered to you before signing on the receipt form. In any case, whether the package was handed to you or left on your doorstep, if you find that the contents was damaged, immediately contact me and send me the photos, then immediately contact your local delivery company and ask them to do the damage appraisal, then wait for further instructions from me and from the delivery company. You should keep the box and all the packaging exactly as it was for the inspection.

Handle with Care: Drops and bumps can chip or break handcrafted ceramics.Dry Thoroughly: Safe for the dishwasher, but always allow pieces to air dry completely before storing in a dry, ventilated cabinet.No Open Flames: Utilitarian stoneware is safe for the oven and microwave, but should never touch a direct burner or stovetop flame.Prevent Thermal Shock: While suitable for both hot and cold servings, sudden temperature swings can stress and crack the clay body.

Yes! Our ceramics are oven, microwave, freezer, and dishwasher safe. However, never place them over an open flame or direct heat source. To preserve your pieces, avoid thermal shock (drastic temperature changes), handle with care to prevent chipping, and wash promptly after use.Please note: Pieces featuring gold, silver, or crystal details are not microwave safe.

Every piece is made by hand in limited batches, and no two items are ever the same. Because quantities are strictly limited, releases often sell out fast. New collections drop every 20 to 30 days—subscribe to our newsletter or follow along on Instagram (@ateliesomosum) to be the first to know about upcoming shop updates.Custom orders are available for quantities of 10 pieces or more.Please note that I exclusively create original works of my own design—I do not replicate or reproduce pieces by other artists.